Purchasing, manufacturing and inventory. Sales, dealers and after-sales service. Accounting, people and reporting. Every team works in its own screens, and management sees the whole picture in real numbers.
ONE SYSTEM · EVERY DEPARTMENT · LIVE NUMBERS
What opened and closed today, and what is waiting on your decision, on one screen.
Where each technician is right now, every visit logged with place and time, and who is running late.
A reorder point for every item, and a spare-parts forecast driven by real service demand.
Banks, cash boxes and cheques, budget versus actual, and a rolling 13-week cash forecast.
On-time rate, cost and repeat repairs, and product profitability after warranty.
| Item | On hand | Reorder at | Status |
|---|---|---|---|
| Washer motor, 7 kgWM-MTR-07 | 6 | 20 | Below |
| Fridge control boardRF-PCB-12 | 15 | 18 | Low |
| Drain pumpWM-PMP-02 | 64 | 25 | OK |
| Compressor, 1/4 HPRF-CMP-25 | 31 | 12 | OK |
| Temperature sensorAC-SNS-04 | 9 | 10 | Low |
Companies in Egypt that run their business on SABK every day
16 modules on one database, from CRM and after-sales service to accounting and payroll. Switch on what you need today and add the rest when you grow, without ever changing systems.
Everything a service team needs, from the customer’s first call to the factory learning why the unit failed.
From a link or a QR code, the customer enters their details and the unit’s, then picks from the slots that still have room. Full slots close on their own based on your technician headcount.
At 8:45 every morning, each supervisor and follow-up agent gets a briefing in their notifications. Any customer nobody has called in 48 hours is escalated to the follow-up manager automatically.
2 centers need attention · 5 late · weekly audit: 3 calls left.
4 customers not called in 48 hours.
Ticket #20431, 2 hours left on target.
The customer scans the code on the unit to activate the warranty, and the serial is tied to the unit’s record from the factory to their home. Tickets only close with a code sent to the customer.
Tools that measure what customers actually feel: nobody called me, the technician didn’t show, I’ve called five times. And they tell you where the delay comes from.
Every week, one page builds itself: incoming, closed, late and first-time-fix, next to last week. Each decision is recorded with an owner and a due date, and if the date passes SABK reminds them every day.
First contact on time: 78% (last week 71%).
Decision: purchase request for the top 5 parts · Owner: Inventory · by Thursday.
Load at 140% of median · Decision: move a technician from another center.
It answers from your company’s information and warranty rules, and can prepare an action like rescheduling a visit or opening a ticket. Anything sensitive waits for a staff member to approve it first.
Each portal shows its owner only what’s theirs, and all of them write to the same system.
Log a request, track it, and activate a warranty by QR.
Android and iOS app: today’s visits and route, parts requests, closure by customer code, and biometric login.
Their tickets, appointments, statement and monthly score.
Orders and account balance, and reps can log tickets on their behalf.
Purchase orders, warranty claims and their scorecard.
A keyed API for tickets, units and warranty, with webhooks to your other systems.
An Android and iOS app connected live to SABK, published on Google Play and the App Store under your company’s name. No paperwork coming back at the end of the day, and no more “I’ll send you a photo on WhatsApp.”
Every product gets levelled lessons with video and photos, plus the error codes its display can show. The technician types the code and sees what it means and what to do, from the ticket, at the customer’s door.
The unit shows E4? The technician types it as it appears, and SABK returns the manufacturer’s meaning, the repair steps and the video lesson that covers it. Codes for the ticket’s product come first.
Error codes are separate from fault classification on the ticket (by customer, technician and action), which each company defines for itself in SABK.
A short clip for every step, easy to watch standing in front of the customer. Upload the manufacturer’s videos or record your own, and place them in lessons by level.
An exploded view for every model, each callout linked to its part number in stock. The technician taps the part on the drawing, sees what’s available and orders it for the ticket. No more “the piece next to the motor.”
No. Switch on the modules you need and keep the rest off until you’re ready. Everything already lives in the same system, so adding a module never means migrating data.
Yes. Importers, distributors and service companies run SABK without the production modules, using purchasing, inventory, sales, service and finance.
Each center gets its own portal and sees only its tickets. Supervisors see their centers, and management sees everything.
An Android or iPhone with the app, published on Google Play and the App Store under your company’s name and logo. Technicians see their visits and route, request parts and close tickets with the customer’s code, even without a signal.
Upload Excel files for customers, units, items, spare parts, centers and technicians. SABK shows you what will be added and what needs fixing before anything is saved, and you can roll back an entire import if something goes wrong.
Arabic and English, and every user picks the language they prefer.
Yes. There’s a keyed API with webhooks, plus portals for suppliers and dealers.
In 30 minutes we’ll walk you from purchase request to sale, service and reporting, on the modules that matter to you, and work out together whether SABK fits your business. Prefer to explore on your own? We’ll open a trial copy loaded with sample data.